FAQ
What types of women's clothing do you offer?
Our store specializes in a stylish selection of women's smart, chic casual styles including popular jeans and bengaline pull-on pant styles such as Straight Leg mid-rise and 5 Pocket options. Our styles are available in versatile colors and prints designed to cater to various fashion preferences.
How do I determine my size for your denim jeans?
To find your perfect size, we recommend referring to our size guide available on the product pages. It provides detailed measurements for each size, ensuring you can select the most suitable fit for your body type.
What is your return policy?
We accept returns for full-price items within 14 days from the date you received your order. The items must be returned in their original condition with all tags attached. Sale items are eligible for exchange only, and no refunds will be issued for those products.
How long does shipping take for orders within Australia?
For local orders within Australia, shipping typically takes between 3 to 7 business days. Orders over $70 qualify for free shipping, while a flat rate of $12 applies to orders under this amount.
Do you ship internationally?
Yes, we ship internationally to several countries, including New Zealand, the UK, Ireland, Canada, and the United States. International shipping costs a flat rate of $30 AUD, and delivery may take approximately 14 business days, depending on the destination.
What should I do if I receive a faulty item?
If you receive a faulty item, please contact us within 14 days of receiving your order. We will arrange for the return of the item and provide a full refund or replacement, depending on your preference.
Can I change my order after it has been placed?
Once an order has been placed, we are unable to make changes. However, you may cancel your order within a short time frame if it has not yet been processed. Please contact our customer service for assistance.
How can I contact customer service for further inquiries?
You can reach our customer service team via email at contact@equinoxclothing.com.au. We aim to respond to all inquiries within 1-2 business days.
